Terms of Service
Last updated: 28 September 2026
This is the agreement between Glebefish Limited and the trade business that signs up to use Guv. It covers the service, the account, fees, and what happens if a payment is missed. It does not cover what we do with personal data — that is the privacy policy and, for businesses that want it in contractual form, the data processing agreement.
1. Who we are
Guv is operated by Glebefish Limited, a company registered in England and Wales (company number 14038854), whose registered office is at 1 Johns Road, Woolston, Southampton, SO19 9BW ("we", "us"). By creating an account or using Guv you agree to these terms on behalf of the trade business you represent ("you", "your business").
2. The service
Guv is a job management app for trade businesses: booking, pricing, jobs, allocation, sign-off, invoicing and reporting. It is provided as a web dashboard and a phone app.
Guv is in beta. Features are added and changed as businesses using it give feedback, and this page is updated as they do rather than written once in advance. Section 8 covers what that means for uptime and support.
3. Accounts
An account belongs to a trade business, not to an individual. The business's first admin invites colleagues, sets their role, and is responsible for who has access. Removing someone's access when they leave the business is the business's job, not ours — we do not know who has left unless you tell us by removing them.
You are responsible for keeping sign-in details for your business's account confidential, and for everything done under an account you have not disabled. Tell us at hello@guvguvguv.com if you believe an account has been compromised.
4. Acceptable use
Use Guv lawfully, and only for running a trade business's own jobs. Do not:
- try to break, bypass or overload the service, or access parts of it you have not been given access to;
- use it to store or send anything unlawful, or data you do not have the right to hold about the person it concerns;
- resell or provide the service to someone else as if it were your own, without our agreement;
- reverse engineer the app or its API beyond what is needed to use it as intended.
We can suspend an account that breaches this section, on notice where practical.
5. Fees and billing
Pricing is agreed with your business individually rather than published as a fixed list, and may include optional add-ons alongside the monthly fee. All prices quoted are exclusive of VAT, which is added where it applies. Fees are billed monthly, by invoice or Direct Debit as agreed with you, and are due on the terms stated on that invoice.
We can change the fee for a renewal period on reasonable notice; the change applies from the next billing period, not retroactively.
6. Payment and suspension
If a payment is missed, we do not act on the spot. We set a fixed date and email it to you: nothing changes to your account before that date arrives, however long the payment has been outstanding.
From that date, if the payment still has not been made, your business's office goes read-only. That means nobody at your business can create or edit a job, quote, invoice, customer, rate card, subcontractor or fleet vehicle, or change company settings, until the account is brought up to date. It does not mean the account stops working: everything already recorded stays visible, and a worker's own progress on a job already assigned is never touched — a worker already on a job can still record stages, take a signature and finish the job they are on, so a payment dispute in the office is never carried onto a job in progress.
Read-only is reversed the moment payment is settled, without you having to ask. If an account stays unpaid, we may move it to suspended or cancel it; section 7 covers what happens to your data if that happens.
Some things stay open whatever state the account is in, because they are legal or security duties rather than office work: removing someone's access, acting on a customer's request to see or delete their data or to stop being emailed, exporting your business's records, and closing the account.
7. Cancellation and leaving
You can stop using Guv and close your account at any time by emailing hello@guvguvguv.com. We can also close an account for non-payment (section 6) or a serious breach of section 4, on notice where practical.
What happens to your data when an account closes, and how long any of it is kept, is set out in the privacy policy (section 7) rather than repeated here — the short version is that closing an account deletes all of your business's records, issued invoices included. An issued invoice is a VAT record that your business must keep for six years, so export your records before you close the account; we cannot hand them back once they are deleted.
8. Data protection
How we handle personal data, who is the controller and who is the processor, what we collect and why, and your rights over it, are set out in full in the privacy policy. Businesses that want the processor relationship in contractual form can request our data processing agreement at hello@guvguvguv.com.
9. Availability and support
Guv is beta software. We aim to keep it available and fix problems promptly, but we do not currently offer a service level agreement or a guaranteed uptime figure — that is something we intend to firm up as the product matures rather than commit to before we have the track record to back it. Support is by email at hello@guvguvguv.com.
10. Intellectual property
Guv, its software, design and branding belong to Glebefish Limited. Using the service does not transfer any of that to you. Your business's own data — its jobs, customers, rate cards and records — remains yours. We use it only to provide the service to you, as described in the privacy policy.
11. Liability and warranty
This section is still being finalised with a solicitor, and we would rather say that plainly than invent a liability cap that has not actually been agreed. Until it is settled: we provide Guv with reasonable skill and care, but we do not promise it will be uninterrupted or error-free, and we are not liable for losses that are not a foreseeable result of our breach. This section will be replaced with fuller, lawyer-drafted wording, and we will update the date at the top when it is.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
13. Changes to these terms
We can update these terms as the service changes. If we make a significant change we will update the date at the top and, where the change materially affects you, tell you by email or in the app before it takes effect.